Shipping & Returns
Information about delivery and our returns process.
Shipping
We currently ship to UK addresses only.
Orders are packed and dispatched the next working day after payment clears.
All orders are sent with full tracking.
Delivery Options
Tracked 48 — Royal Mail aims to deliver within 2–3 working days of dispatch. Fully tracked.
Tracked 24 — Royal Mail aims to deliver the next working day after dispatch. Fully tracked.
Order processing
Orders are packed and dispatched the next working day after payment clears.
Orders will only be dispatched to the delivery address provided at the time of ordering. Please ensure your address is complete and accurate.
Returns and defective products
Due to the perishable and sensitive nature of research peptides, we are unable to accept returns once a product has left our custody, except in the following circumstances:
- The product arrived damaged or was lost in transit.
- The product was not as described (wrong compound, purity, or quantity).
- Independent third-party laboratory testing confirms the product does not meet its stated specification.
If you believe your order qualifies, please contact us within 14 days of delivery with your order number and a description of the issue. We will investigate and, where a valid claim is confirmed, offer a replacement or full refund at our discretion.
Detailed returns procedures, including how to submit a defective-product claim, will be published here when checkout is available.
Questions about an existing order or a shipping enquiry? Contact us or email support@premiumlabpeptides.com.